Question 1

What exactly is included in my FINN car subscription?

Accepted Answer

Your FINN car subscription includes everything except refueling. This includes service, maintenance, insurance, and the loss of value due to normal use of the vehicle. This also includes all naturally occurring signs of use such as tire and brake wear as well as regular workshop appointments for tire and oil changes.

If you should be involved in an accident with your car, we will work with you and the third-party insurer to get the car fixed and back on the road. In the event of a claim, you are responsible for a deductible in the amount of $1,000.

Question 2

Where does FINN deliver?

Accepted Answer

Currently, our delivery radius covers all of Connecticut, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, D.C. and New York.

Question 3

What conditions do I have to fulfill as a driver?

Accepted Answer

In order to drive our cars, you must be at least 25 years old, have a valid driver's license for at least 2 years (from the date of issue), meet all of FINN's approval criteria, and abide by all terms of your subscription agreement.

Question 4

What do I do in the event of an accident or claim?

Accepted Answer

You are required to report the accident to the Police and to FINN. The customer service hotline to report the accident to FINN is +1 (619) 439-0735. When things get serious, we are in this with you. Additionally, you will get a damage hotline number by email. It is best to save this number directly in your mobile phone.

Important: Please report any damage before returning the vehicle so that the bill can be applied to your deductible.

Question 5

Are there any COVID-related restrictions that would affect the booking and delivery of my car?

Accepted Answer

No, there are currently no restrictions. The availabilities of the models on our website still apply. Of course, our delivery partners pay attention to the applicable distance and hygiene rules when delivering and returning the cars.

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